ICO Stakeholder Perceptions Research 2012
The ICO commissioned Ipsos Mori to conduct a stakeholder perception study among 71 key stakeholders drawn from the public and private sectors and civil society groups. Those contacted held policy development, implementation and complaint handling roles.
Report on ICO Stakeholder Perceptions Research 2012
Annual Track 2011
Our Annual Track 2011 is now complete. The findings of the study monitor awareness and understanding of the Data Protection Act and Freedom of Information Act on an annual basis and are fed into our continuous improvement programme.
Report on Information Commissioner's Office Annual Track 2011 - Individuals
Report on Information Commissioner's Office Annual Track 2011 - Organisations
For previous years results, visit our archive page.
Customer Satisfaction Survey 2009
The ICO has completed its satisfaction survey of individual customers who made written enquiries or complaints to the ICO between October 2008 and March 2009.
We commissioned Jigsaw Research to conduct the survey. The key objective of the research was to assess levels of satisfaction experienced by data controllers using the services provided by the data protection compliance department. In particular, the research was commissioned to assess:
- Satisfaction with service delivery and, in particular, to assess how well staff were seen to perform
- Which communication channels were used and what user preferences were.
The results of the survey have been fed into our continuous improvement programme and are available below:
Customer Satisfaction Survey 2009 Report
Customer Satisfaction Survey 2009 Presentation
Similar surveys were completed in both 2005 and 2006:
Customer Satisfaction Survey 2006
Customer Satisfaction Survey 2005