If, having exhausted our case review and service complaints procedure, you remain dissatisfied about any aspect of any service you have received from us or think we have not acted properly or fairly, you can take the matter to the Parliamentary and Health Service Ombudsman.
Complaints to the Ombudsman must be made through your MP. For further information about the Ombudsman’s service please visit their website (
www.ombudsman.org.uk) or call their Helpline on 0345 015 4033.
If your complaint relates to the way in which we have interpreted the law then the Ombudsman cannot help you. If you want to challenge our interpretation of the law, you should consider seeking legal advice.